Tag: Managed Services

ABC Managed Services Present a New Age of Video Conferencing

The dawn of the internet revolutionised the way we business people communicate. Long trips down the M1 and flights across the Altinaict have been globalised by the beauty of instant connection.

That’s why video conferencing is the now. It’s how we stay connected in the digital age. That’s why ABC Managed Services is partners with 8×8 Virtual Office – the bringers of a solution which revolutionises the way you Video Conference.

But, why do you need to change the way you’ve always video conferenced?

Well, because your traditional system probably uses ISDN phone-lines – and that use is going to change.

ISDN: Is it Something we Don’t Need?

BT is going to hang-up its traditional phone service. The lines will be switched over from traditional analogue use to digital-only use.

The dust is going to gather on these, as you just won’t need them any more.

Don’t panic – this won’t happen immediately. But the process will begin next year – and your business needs to prepare for the change.

They are switching off the age-old PSTN and ISDN networks and switching everyone over to VoIP.

This will affect analogue phones, ISDN lines, payphones, and alarm lines.

Now, let’s turn all this techno-speak into English:

What is PSTN?

PSTN means Public Switched Technology Network and it’s the legacy system that you probably think of as your “landline”.

What is ISDN?

ISDN, meanwhile, stands for Integrated Services Digital Network and, when it was introduced, back in the ’80s, it set the standard for simultaneously transmitting voice, video, data, and other network services over that existing legacy phone network.

What is VoIP?

VOIP – Voice Over Internet Protocol – makes phone calls over the internet by turning analogue voice into a digital signal.

BT reported, in 2014, that there were 33.2 million fixed landlines in the UK, and that figure hadn’t changed by so much a percent in the five previous years, there is no reason to suspect it has altered significantly in the five years since then. Therefore, if they are to transfer all those by their 2025 deadline – that will be at a rate of 127,000 lines a week.

So, let’s say that the absolute final deadline is… on hold.

Nevertheless, this will happen and, if your business has a legacy telephone system, you will be affected.

This means you if you have any of the following:

• Landlines connected to your alarm.
• Credit card readers connected to your landline.
• Fax machines
• Landlines as backup to a data system.
• Emergency lift lines.
• A single landline as your only form of phone.

And, as mentioned, it will bring an end to ISDN video conferencing.

But don’t worry, you don’t need a Degree in IT to make sure your business is all VoIPed-up.

You just need ABC’s 8×8 Virtual Office.

8×8: It’s like Superior Digital Networking

Before ISDN, the telephone system was viewed, simply, as a way to transmit voice; with ISDN, the telephone system was capable of transporting many services, up to and including broadband. That’s what we’ve grown to expect.

In an all-digital world where data is king, businesses will have the expectation – and the right – to reliable, versatile connectivity

8×8 Virtual Office offers a lot of advantages over both PSTN and ISDN. Once you’ve video conferenced the 8×8 way, you’ll wonder how you ever managed any other way.

8×8: Improving your Specialist Data Needs

Meetings take up a big part of your business day. 8×8 Virtual office is a single app which makes the most of meetings by taking collaboration to a new level, by being seamless and instantaneous.

8×8 Virtual Office Features:

• HD video and HD audio.
• Mobile collaboration.
• Initiate instant meetings and invite participants on the fly.
• Public and private chat capabilities.
• Flexible screen-sharing capabilities.
• Dynamic content rendering for optimal screen-sharing experience.
• Plug-in for Google Calendar & Microsoft Outlook calendar.
• Support for multiple windows and monitors.
• Meeting recording (audio).
• Meeting history integrated with Virtual Office communication logs.

And, if you need to persuade you IT manager of the necessity of weaving 8×8 into your workflow. Here’s the nitty-gritty:

8×8 Virtual Office allows you to meet-up, face-to-face, yet you can be sitting at four different computers in four different countries. Geography is no barrier to personal contact and effective collaboration.

The HD Video and HD Audio of 8×8 Virtual Office Meetings means that the media just doesn’t get in the way of the message. Also, if your bandwidth is not at its optimum, 8×8 will automatically adjust resolution, so you won’t be talking to a screen-full of blocky, stuttering digital artefacts.

As an integral part of 8×8’s Virtual Office suite, Virtual Office Meetings allows you to schedule and even initiate meetings on the fly – no appointment necessary.

With plug-ins for Microsoft Outlook and Google Calendar provided, you can make sure that everyone is reminded about the meetings, wherever they are and whatever they’re doing.

You can meet literally anywhere, literally anytime with just one click.

It’s Silly to Do Nothing

Switching off the legacy landlines is a good thing. But the transition period could be problematic as parts of the system are working in one way, while other parts are working in another. Get ahead of this, before it becomes a problem, by talking to ABC about turning your business all-digital.

Why go to other providers when ABC can manage it all? Want to learn more about what we can do to future-proof your business? Great, get in touch.

Email enquiries@abcmanagedservices.uk, or you can (for the time being) ring us on a landline 0333 016 3036 or fill in the form and we’ll contact you.

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Entry Sign: touch screen visitor management system

Sleek and stylish, efficient and user-friendly, EntrySign makes signing visitors in and out quicker and easier than ever before. Time consuming and costly paper-based signing in books are now a thing of the past and low running costs mean no need for ink cartridges anymore – just sticky labels.

Securing businesses and organisations

Replacing traditional paper-based visitor books, often found on reception desks, EntrySign simplifies the process of signing visitors, staff and students in and out of your site. EntrySign prints customised visitor passes and, at the same time, captures important information which can be viewed and used to generate detailed reports afterwards.

EntrySign will improve safeguarding within your office or organisation. EntrySign has features for managing known and unknown visitors, contractors, staff, students/pupils and residents (each function can be enabled or disabled as required). EntrySign provides you with a clear, instant and accurate view of exactly who is or was on your site at any point in time.

All EntrySign systems include front screen customisation. It can feature your logo and colour schemes for a unique design matching the look and feel of your school or organisation.

EntrySign brochure download


Want to know more about?

Great. ABC is a leading supplier of EntrySign visitor management systems. Call 0333 016 3036, email enquiries@abcmanagedservices.uk or hit us up:


The All-New ABC Managed Services Website

Your business has changed, and so have we

Successful businesses don’t stand still. They change. They evolve. They integrate internal processes and customer-facing offerings into The Internet of Things. Today, connectivity is everything.

Trust me; throughout my 20 year career as a Marketing Manager in the technology sector, things have changed beyond recognition. Long gone are the days of photocopier sales people pounding the pavement, working out of smokey offices, carrying brick-sized mobile phones. The 21st century workplace is a different beast.

When I met ABC, it was clear they were a forward-thinking company. From print technology, to document management, to today’s comprehensive IT managed service offering, the company had moved with the times. ABC works faithfully to the adage that, ‘if you do everything, so should we’.

The challenge was communicating this to customers and prospects. Sure, we might manage a business’s print or audio visual solutions, but how could ABC break free of preconceptions and tell the world we can connect all aspects of your IT and technology?

Introducing our new website

ABC is proud to announce the launch of our new website. This is more than a digital showcase. It’s designed to make it easier for you to access our wide-range of services. Usability scores first place, with design coming in second – although I have to say it does look pretty sexy too.

The new website reflects the huge changes that have taken place in our business – it is a mirror which reflects back our new value proposition of connecting WorkPlaces, WorkForces and WorkFlows through technology.

Over the past decade, the team has worked tirelessly to extensively re-tool our business. The aim is to make ABC’s service offering perfectly fit the rapidly-changing needs of the modern business world. This makes us an unbeatable force in the management of managed business technology; and we’re ready to help make your business better, faster and more profitable.


How long is it since the core of your business was the fax machine? Think back: the client places an order, contracts were signed, then file copies of important documents would all roll out of the fax on that attractive shiny paper. Believe it or not, this was still true of many businesses just ten years ago.

Since then, there has been a seismic shift in the business landscape. Where once you may have had a room filled with filing cabinets, you’re more likely, now, to have a stack of servers. Where your sales team may have muddled-through with spreadsheets and post-it notes, now you can streamline everything with a cloud-based CRM system.

Your business is different and, because of all that, our business is different.

Business technology has transformed from a cluster of individual devices, running software which was never designed for collaborative use; to networked systems which can be accessed and updated instantly, from anywhere in the world, whilst working seamlessly with a suite of other systems and technologies.

If you’re still adapting your business practices to the limitations of your software, and still working around different pieces of kit which simply won’t talk to each other… I can tell you, it no longer has to be that way.

Connectivity is the key because – like a team of good people – technology works best when it works together.  Of course, building a system out of compatible elements, which will complement each other and function at maximum efficiency, is no small matter.

But that is exactly where ABC can step in and change your business world.

Given that someone needs to manage all the data that flows through an integrated business, someone also needs to keep the system secure and running smoothly, and someone needs to ensure that you can access your data whenever you need it, wherever you need it, as easily as possible.

Here at ABC, we’ve spent recent years methodically rethinking and redesigning our own business, so that we can stay ahead of this technological curve, employing and offering new solutions to cater for the ever-changing needs of your business.

This has all been happening so fast, that we haven’t even had chance to tell our customers and business partners just how fundamental a shift there has been in our business. But now we’re ready to explain:

Website blast off

Here at ABC, we’ve long been known for our mastery of print solutions. Whilst this remains relevant today, it’s now part of the wider communications mix. This is particularly so because of the move away from paper as the optimum method of communication and record storage.

So it is that we find ABC roaming this Brave New World of ours, managing entire IT infrastructure at the forefront of our travels.  

We can help you link together everything into an integrated system – from your phones to your entry systems, from your head office to your retail outlets and from your boardroom to your basement.

And we’re independent, which means we have the freedom to supply only the best and most appropriate equipment and software.

Picture your business: You have a car park and a building to secure, data entry points, inside the building you have technology from print, copy, document, telecoms, broadband and audio visual. We can advise you on ways to link the full breadth of your business together into an efficient, responsive, homogeneous whole. Then we can make it happen.

You may already have these systems in place, but you are constantly frustrated by their inability to tie-in to each other and work together. If your systems aren’t entirely compatible, that may offer up the nightmare of security breach-points.

Imagine, for a moment, that your business is a living entity: the left hand works with the right, the left leg with the right, and this happens automatically – you don’t need waste time thinking about it – it’s hardwired into you.  How amazing would it be, then, if the different systems, and departments, within the living entity of your business all collaborated in as effortless a manner?

We realised that the best way to ensure this, was to do everything ourselves.

So, we can work with your existing infrastructure, to find efficient and affordable solutions to any issues you may have with incompatibility between your systems. Or we can design, supply and install an entirely bespoke system that solves all of your issues in one elegant, custom-built package.

You do everything, so do we.

Welcome to WorkPlace

From audio and visual, to broadband, telephony, security, door entry, lighting, premises and room management, ABC brings connectivity to all your workplace technology. If you can think it, we can plan, implement, maintain and manage it.

Why go to multiple vendors when ABC does it all?

Our WorkPlace Services include:

• Audio Visual Solutions

• Business Broadband

• Business Security

• Door Entry

• LED LIghting

• Phone and Mobile

• Room Management

• Visitor Management

ABC Managed WorkPlace Services make your estate more efficient, more secure and more responsive.

More about WorkPlace Managed Technology Services

Welcome to WorkForce

From computing hardware, storage and hosting to virtualised services, ABC integrates technologies with people and processes to create the digital workplace you’ve been longing for. One supplier. One point of contact. One interconnected solution. You do everything, so do we.

Our WorkForce Services include:

• Cloud and Data Storage

• Electronic Point of Sale


• PCs and Hardware

• Virtualised Services

• Web Hosting

This at-a-glance-guide shows the range of IT services and platforms ABC Managed Services can integrate into one interconnected solution to drive cultural and behavioural change that delivers transformative business results.

Welcome to Workflow

From managed print, and document management to app development, ABC’s WorkFlow Technology Services can streamline your processes. While the need for paper recedes, it still remains relevant. So, making paper and digital processes work together has never been more important.

Our WorkFlow Services include:

Document Management

ERP Software

Managed Print

Printers and Copiers

Print Software

Workflow APPs

ABC Managed Services can enable your business, team and partners to rationalise costs and work optimally.

Houston, we don’t have a problem

In the unlikely eventuality that our customers encounter a problem that we haven’t predicted and prevented – you’ll find that we’ve made it our business to ensure that you have the continuing support you need to ensure the seamless continuation of your business.

From our remote management, to our on-demand IT support desktop and onsite technicians, we’ll meet and exceed your Service Level Agreements.

Our in-house technicians have the depth of knowledge and great problem-solving skills you require, to give your business, your staff and your customers the peace of mind you deserve. With coverage across the UK, you can always expect fast, personal troubleshooting service.

So, explore our website and get in touch! Let us know how you find the online experience.

And, whilst you’re at it, ask us lots of questions – we love questions!  If you can’t find the Managed Technology Service you’re looking for, or you have a very specific requirement: just let us know.

Your business is unique. Your daily demands are specific to you. ABC combines experience with technology to optimise your Workflow, Workplace and Workforce. A customer-first approach means we’ll tailor strategies and solutions to help you achieve and exceed your business goals.

It isn’t an idle boast when we say: You do everything, so do we.

The ABC business boat that rocked

The ABC Business Boat that Rocked

ABC is perhaps best known for helping businesses make a splash when it comes to solving complex daily workflow and technology challenges. Now the company has set sail into uncharted waters by purchasing a boat!

This isn’t a typical seafaring tale, but rather one about ABC joining forces with local business, Rudyard Lake Sailing Club and Hartley Boats, in support of local young people.

Mark Jacot, of Rudyard Lake Sailing Club, said: “We are delighted to announce that a local firm, ABC Solutions, specialists at providing work-based technology solutions, based in Congleton have sponsored the purchase of a new adult training boat, supplied by local manufacturers Hartley Boats of Derby.”

“CEO Steve Burgess and his wife Janie both are Puppy Walkers and Boarders for Guide Dogs UK, and through this met Brenda and Geoff Holmes, members of RLSC.”

As a result, continued Mr Jacot, the families have “become good friends”.

“At a meeting with Steve to discuss the need for funds, Steve very kindly agreed to support the purchase of a new boat.”

The Janie Lou, aptly named after Steve’s wife, set sail on its maiden voyage at the annual annual Trophy Day on September 16th.

ABC setting sail into new waters

The boat is part of Rudyard Lake Sailing Club’s drive to to modernise its training fleet.

Speaking at the launch of The Janie Lou, Mr Burgess said ABC “welcomed the opportunity” to support both Rudyard Lake Sailing Club and Hartley Boats of Derby.

“It has been fantastic working with the club,” said Steve, shortly after the traditional bottle of bubbly launch ceremony. “Perhaps best of all is that The Janie Lou is part of the club’s modernisation push to update its training fleet for young people.”

“It’s a real community project, aimed at advancing local business as well as the interests of our young people.”

It the words of Enya, time to sail away…

More about Rudyard Lake Sailing Club

Rudyard Lake Sailing Club (RLSC), located between Macclesfield and Leek in Staffordshire has been growing since being finalists in 2016 and 2017 at the national RYA Sailing Club of the Year awards. With both a thriving junior and adult sailing sections, they run training courses for new adults sailors, a structured development programme for juniors from the age of 6 and competitive racing on a Sunday. To continue this growth, improve the quality of training, and support their growing group of new adult sailors, they have been modernizing their fleet of training boats.

Visit: www.rudyardlakesc.org.uk

More about ABC

There is a reason businesses choose ABC and, simply said, that’s because we put them first. As specialists in IT, document and print management, audio, security, visual processes, audio and office hardware, we can implement and optimise everything central to your daily operations.

Why go to other providers when ABC can manage it all? You do everything, so do we. Want to test our customer service claims? Great, we’re standing by right now. Email connect@yourabc.uk.com, call 0845 070 1123 or fill in the form and we’ll contact you…

ABC managed services video gallery

ABC managed services video gallery

Your business is unique. Your daily demands are specific to you. ABC combines experience with technology to optimise your workflow, workplace and workforce. A customer-first approach means we’ll tailor strategies and solutions to help you achieve and exceed your business goals.

Here are few videos to help give you insights into how managed services can help optimise your business.

Managed services: WaterWorld

ABC made a splash with WaterWorld in helping them towards digital transformation. Check out this video case study…

Managed services: M Club

Here’s how ABC managed services brought technological and process optimisations to M-Club.

Managed print: Go Outdoors

“I’d recommend ABC to any other retailer or company that has a wide span of printing devices.” Dave Picking, director of IT at Go Outdoors, the UK’s largest retailer for outdoor equipment and clothing

What is document management?

Document management. It’s likely you’ve heard of it, you might even be considering it. Here’s everything need need to know and didn’t dare ask…

ABC: how we help our customers

Seamlessly managing data, documents, print and people can make a huge difference to your businesses’ flexibility, profitability and, ultimately, success. The way we see it, it’s about ABC connecting your workflow, workforce and workplace. As a leading supplier of technology, ABC combines hardware, software and people so your organisation works better together today, tomorrow and happily thereafter.