ABC Assist Managed Service Package
Print problems equal office problems. When the printer stops working, so does your team. Their ability to carry out daily tasks is reliant on the print server and print drivers.
ABC Assist supports your technical printing requirements, ensuring you maximise the availability and functionality of all devices across your business.
Here to Assist
From remote monitoring of your print estate through to restoring hard drives on your print device, we are here to assist with those areas that can cause you pain and disruption when the unexpected happens.
Through a simple call or web logging of an issue, our dedicated technical team are on hand to help get you operational again.
Your ABC Assist Options
Your ABC Assist package can be adapted to meet your business goals and exact needs.
ABC Assist
Device Login Configurations
Remote Support**
Wireless Print*
Customer Support Web Portal
Driver Support
AD Integration
Re-route of print jobs via print server
Remote Monitoring & Reporting
Backup and storage of device configuration
Standard
Plus
£11/mo 11+ devices
Platinum
£13/mo 11+ devices
Please Note: * Device capability dependent ** Teamviewer installation required on customer PC
Get connected with an adviser now.
Whether you have home-based employees or teams working across a number of locations, ABC Assist provides you with a flexible support provision to ensure that your workforce can work consistently and easily and your print devices remain operational, which is also essential for maximising productivity.Through our managed service desk, we want to ensure that your are not left stranded when unforeseen technical issues occur that can impact your printing estate. ABC Assist will also give you peace of mind with remote support for your print drivers and configuration via our managed service desk.
Yes. For example, if a device fails due to a hard disk related issue, ABC will be able to recreate a new hard disk for that device from a backup made when the device was installed and configured meaning less time is spent with the machine down. Not only will we help in getting the device operational again but we will assist with IT related issue within your print estate, whether that be re-routing print jobs to alternative print devices or installation and configuration of print drivers.
<li>Device log-in configuration –with individual user profiles</li>
<li>Remote support and configuration</li>
<li>Customer support web portal</li>
<li>Backup of devices</li>
<li>User print profile support</li>
<li>Driver Support</li>
<li>AD Integration</li>
<li>Re-route of print jobs</li>
<li>Remote monitoring & Reporting</li>
</ul>
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